Brooke
Marketing Chick—D
Marketing AssociateModiphy“I want to impress my boss with the content I create on a website highlighting their brand.”
Preferred Industries
Somewhat entry level, a minimum of 2 years of experience, and is required to work in an office and wear many hats.
From copywriting, public relations, client relations, social media strategy, and social media management for local, national, and international brands.
Struggles with the balance saving the company $$$—vs. Getting a raise so that she can travel more with her boyfriend or fiance.
Goals
- Impress her boss, and receive accolades
- She thinks getting a master's degree will earn her more $$$
- Needs to be given clarity from Modiphy that everything is handled so she doesn't stress out
- Make more money, work less, travel more
Frustrations
- Juggles many tasks
- Feels invisible
- She doesn't have enough time to do her job, is a people pleaser, and is frazzled
- Has a Canva account, not trained in Adobe products.
Personality
- Accommodating, trusting, helpful, & loyal
- Friendly, compassionate, supportive
- Avoids chaos & change, risk-averse, takes time
- Expressive. collaborative, & helpful
Interests
- Travel
- Running, yoga,
- Friends & family
- Instagram photos
- Foodie
- MLB, NHL, NFL or college sports
Communication Style
- Email or text
- Loyal to her boss, bad with communication puts her bosses needs above hers
Social Passions
Environmental Passions
Wayne
Operations Dude—A
Strategy & Operations ManagerModiphy“I just want a website that works to work, I'm not trying to be a web designer”
Preferred Industries
Wayne is tons of fun, super busy, and highly professional.
Goals
- Work more efficiently
- Keep boss happy
- Grow alliances
Frustrations
- Limited time to manage the website
- Demanding boss who needs a dependable site
Personality
- Trustworthy
- Resourceful
- Decisive & concise
- No BS straight talker
Interests
- Healthy lifestyle
- A practical man of faith
- Cook food family
- Devoted sports fan
Communication Style
- Prefers texting
- Just give him the facts
Social Passions
Environmental Passions
Cade
White Label Partner—A
CEO Project ManagerModiphy , White Label“Sometimes it's important to give people the illusion of being in control. —Tony Soprano”
Preferred Industries
Considers himself the boss or team leader; he loves visualizing end results and getting his team creatives to execute his ideas through instructions.
Whether it’s for a TV commercial or brand activation, his main priority is to ensure the stylistic details of any of his clients are consistent and representative of their company’s brand.
Goals
- Add value for his clients
- Find solutions
- Get it done and dusted
- Staying relevant and consistent
Frustrations
- Micromanagers (people that make things cost more, bean counter, folks who get in the way of his process)
- Under-qualified people in positions they can't handle (i.e., accountants in design)
- Anything that slows down the process
Personality
- Direct
- Open-minded
- Technically innovative
- Success-oriented (always getting better than yesterday)
- Team orientated
- Fun and wild
- Out-of-the-box thinking
- Patient
- Dedicated * trustworthy
- Fear of failure avoids mistakes at all costs
- Not gonna take business, just to take it
- People pleaser, sometimes it's hard for him to say no to people
Interests
- Fishing
- Cooking
- Fitness
- Relaxation
Communication Style
- Zoom
- Mavenlink
Social Passions
Environmental Passions
Robin
Marketing Chick—A
Self-employed marketerLWE , Referrals“I just want to extend the shelf life of my client relationships”
Preferred Industries
Robin is a one-woman show. At any given time, she can handle up to 5 clients max.
She works from home and considers herself an expert in Digital Marketing, Social Media, SEO, SEM, e-commerce, Content & Campaign Marketing, Influencing, Design, Graphic designer, art direction for web and print purposes, Comms, Press Relations, Public Relations, Corporate & Crisis Communication strategies, Photography & Video, Event, Copywriting.
Content creation and proofreading in different languages for web and print purposes. She positions herself as a strategist.
Goals
- Wants consistent income
- Squeezes every penny out of the client
- Has to outsource but wants to appear knowledgeable or be in charge
- Thinks an agency gets in between relationships
- Desires to feel like the sky is the limit
Frustrations
- Nervous about losing accounts
- Talons gripped in everything she does
- She views developers, designers & content creators as a threat
- She has a limited of clients she can manage
- She has too much work to do and not enough time
- Demands reliability
- Her biggest fear is being exposed for her lack of knowledge/ topic or the inability to provide a service
Personality
- Doesn't broadcast all of her accomplishments.
- She focuses on the needs of the client, on the needs of the prospective client
- She has imposter syndrome
- Likes to share insights on linkedIn
Interests
- Travel
- Crafts
- Entertainment
- True crime
- Family & kids
- Gaming
Communication Style
- Prefers text
- Enjoys small talk
- Likes clarity
Social Passions
Environmental Passions
Jennifer
Marketing Chick—B
Marketing ConsultantModiphy , White Label“I want to wow my clients. It's never too late to rebrand; I want to create a world-class culture of meeting expectations.”
Preferred Industries
A seasoned professional with a minimum of 20+ years of experience. She has an office location with employees.
She's always planning, directing, or coordinating marketing strategies, policies, and programs for high-level organizations and firms.
She wants to maximize her firm’s profits, exposure, or market share while ensuring its customers are satisfied. In general, her focus is on her clients and focusing on their needs.
Goals
- Her happiness is a moving target tied to her client relationships
- Create consistent income
- Gain community recognition
- Listens, reflects, then provides clear opinions and advice
- Innovate, shake things up
Frustrations
- Wants proof of data, etc.
- Staffing issues. Not enough people to get the work done.
- Wants all the glory
Personality
- Has difficulty trusting others
- Persuasive, setermined, dominant
- Fast-Paced
- Anti-risk
- Pragmatic (Runs A Tight Ship)
- Assertive, demanding, skeptical
Interests
- Travel
- Fine Dining
- Fashion
- Pro Sports
- Bragging to her family
Communication Style
- Slow to respond (responds on her terms)
- Better at texting
Social Passions
Environmental Passions
Darcie
Marketing Chick—C
Chief Marketing Officer or Chief Executive OfficerLWE , Modiphy“I know what I want and I'm not afraid to ask for it.”
Preferred Industries
Highly educated, growth-oriented marketing leader. She develops, directs, and implements marketing campaign strategies, policies, and programs for small businesses and national non-profits that support aggressive growth and enhance brand equity. She works in an office, but teleconferences when needed, she has a large team that reports to her.
With over 20 years of experience, she typically stays in one job for a minimum of 12 years and frowns upon job hopping. She also believes in having an emotional connection with the people her organization helps, which dictates the mission. She celebrates dedication and won't work with people who do not align with her organization's goals.
She manages new product, or campaign development, creating new marketing products and services to remain an industry leader, increase market share and grow recurring revenue streams.
She's open to new ideas as long as she is in the driver's seat; she feels most comfortable as a leader and is likely to be assertive and push her teammates towards a successful outcome. Believes mentorship is the best way to grow in any industry.
Goals
- Acquiring and retaining business or donors
- Successful outcomes
- Her happiness is tied to the happiness of a board of directors
- Generate consistent exposure for her brand or non-profit
- Build strong relationships
Frustrations
- Sky-high expectations a board of directors or donors
- Insufficient metrics
- High staff turnover rate
- Staying ahead of competition
- Differentiating her brand or organization from others
Personality
- Fast-paced
- Outgoing
- Dominant
- Decisive
- Dedicated
- Connection
Interests
- Work-life balance
- Spending quality time with family
- Community events (art, fundraisers)
- Mentorship of next gen
Communication Style
- Phone
Social Passions
Environmental Passions
Fred
"Feeling Frisky" Theo Listener
CEO - Business ownerLWE , Referrals“You're either on the bus or off the bus—If it works and I trust you—then we're good.”
Preferred Industries
He doesn't have enough time to sweat the small stuff, and since he has 50+ people relying on me on any given day, he needs all the bells and whistles, and he's not afraid to pay for them.
If he needs something from you, he will call you on the phone; yes, he's frisky and bold enough to risk making a phone call to Theo.
Goals
- Keep his business open
- Changing the industry he's in
- Winning (while the rest of you are whining, he's winning)
Frustrations
- Doesn't have enough time to do anything
- Easily distracted
Personality
- Nostaligic
- Idealistic
- Independent
- Observant
- Creative
- Reads the room
- Doesn't take himself too seriously
- Knows when to quit
- Prefers quality over quantity
- Self-assured
Interests
- Comedy
- Podcasts
- Nightlife
- Cigars
- Hunting or Outdoors
- Fitness
Communication Style
- Phone call
Social Passions
Environmental Passions
Brad
"Being Wild" Theo Listener
Plumber/ContractorLWE , Referrals“Plumbers make more than lawyers.”
Preferred Industries
Working in the industry since he was 18. Has at least 18-20 years of experience from apprenticeship to ownership. Spent at least 5-10 years as an apprentice to get where he is today.
He typically works alone because he wants to make a ton of money, and it's the only way he can guarantee customer happiness. He loves the big payout and is always on the hunt for bonuses.
He doesn't want to hear customer complaints. Prefers to do everything all by himself. Loves to help people save money; reputation is everything.
Goals
- Making money
- Happy customers
- Being self sufficient
Frustrations
- Customer complaints
- Insurance costs
- Fees and restrictions
- Doesn't like soft, woke LA types
Personality
- Compassionate
- Goes above and beyond
- Honest
- Healthy
- Handsome
- Funny
- Fearless
- Extravert
- Intelligent
Interests
- Helping people
- Giving advice
- Making money
- Pop culture
Communication Style
- Text
- Phone
- Anything that gets the job done
Social Passions
Environmental Passions
Alex
"Actin' shy" Theo Listener
Attorney or Financial Advisor in law firmLWE , Modiphy“I need my firm's website to look better than everyone else's— (not a fan of the big law look)”
Preferred Industries
Midwestern older millennial, or a youngish Genx'er who listens to Theo on his commute to a law firm with a staff of 4-6 people.
He's either single or married with two kids under 5 years of age. Worked for various law firms in the last 10 years and recently started his own firm with a peer. He has the authority to make decisions.
He's a natural planner that only feels comfortable with all of the available information and analysis before making a decision. On his commute, Alex listens to every episode of Theo that he can because it's the only time he has to himself during very long days of litigation and financial planning for his clients.
He values inclusion and an aversion to isolation. He's ok with feedback if he respects your position. He is ok with being part of a team, but he likes to lead the project; that's why he started his own firm. He wants client contact and professional development training, he is creative and entrepreneurial, and they want to use those skills in practice.
Goals
- Wants to save his client's money
- Prioritizing financial goals for clients
- Avoiding conflict
Frustrations
- Equates success to salary
- Concerned about future
- Spending money on staff
Personality
- Methodical
- Structured
- Likes personal space to think
- Prefers to work privately
- Somewhat skeptical
Interests
- Comedy
- Listening to podcasts
- Professional sports
- Family at home (if he's a parent)
- Outdoor sports
- Festivals
Communication Style
- In-person
Social Passions
Environmental Passions
David
Marketing Coaches—A
Marketing & Brand ConsultantLWE , Modiphy , Referrals“Failure is a workout, a training ground for future success.”
Preferred Industries
Because he has at least 20 years of experience, he comes from the old guard of MS Office and has a working knowledge of IT and marketing software. Because he's hyper-skilled at research, he monitors and expects reporting to support all of his work.
Goals
- Make his clients stand out
- Staying up to date with technology
- Recruiting partners to help his business grow
- Help companies invest $$$ wisely
Frustrations
- Staying relevant in the face of technology
- Marketers that focus on themselves, not their customers
- Poorly executed workflows
- Small ideas
Personality
- Confident
- Team player
- Trustworthy
- Attentive
- Advisor
- Organized
Interests
- Reading white papers & blogging
- Spending time with his wife in his 5th wheel
- Bowling
- Staying in touch with family via a family newsletter
- Church community
- Fitness
Communication Style
- Email & phone
- Likes to lead the convo
Social Passions
Environmental Passions